How to create a ticket, change your language and navigate the METRON Help Desk

Once you have created your customer portal account, follow this guide on how to view your current and previous tickets, your organizations and how to change language.

How to create a ticket

Navigate to the METRON Customer Portal page here
You can now choose the request type that best fits your request
You will be asked to complete a set of fits which will allow you to provide us with all the information for the request
Click send to log your request
Once you open a request, you have the ability to add a new comment, resolve or reopen a resolved request or share with someone else

How to change the help desk language?

Click on the profile icon in the top right hand corner
Click on “Profile”
Under the “Language and time zone” section, click on the “Language” drop down and select your language.

Please note, the support request fields are currently translated into English, Japanese, French, Spanish, Italian and Portuguese. If you choose another language, only the built in Customer Portal text will change to your chosen language, other text will appear in English.

Viewing your requests and requests created by people in your organization

Click on the requests button in the top right hand corner of the window. You have the option to view tickets created by you, your organization or all requests
You now have the ability to search for tickets using the following filters:
- By text within a request
- By status such as: open, waiting for support or resolved
- By tickets created by such as yourself or your organization
- By request type like account creation or general support.