METRON Help Desk - Support portal

METRON aims to provide the best in-class, feature rich product to answer all your specific needs. This product also goes with a top-rated service and assistance, provided by an highly specialised operation and support team to reach out to for support at any time.

How do I contact Support?

Our METRON Support portal is a great way for you to submit requests to us, chat with our support team, track their progress and also search which tickets have been created by users of your organization. We are always looking at ways to improve our support portal to give you access to more features.

If you require any support at all, such as requests or technical support, please submit a ticket on our customer portal.

If you haven’t set up an account yet, please follow the guide here.

What are your support hours?

We aim to provide as close to a 24/5 service to as many countries as possible.

Our current support hours and locations are:

9am - 6pm Monday to Friday (UTC+9 Tokyo)
9am - 6pm Monday to Friday (UTC+1 Milan, Paris)
9am - 6pm Monday to Friday (UTC-5 Bogota)

Please feel free to contact us anytime, 24/7, and one of our support locations will get back to you as soon as possible.

What languages do you support?

We aim to support as many languages as we can and we are always looking at adding additional language support.

Currently we support:

Tokyo Office - English, Japanese
Milan and Paris Office - English, Italian, French, Spanish
Bogota Office - English, Spanish, Portuguese

To get the fastest service, we always recommend you to contact us in English if possible. Thank you!

What information should be included in my ticket?

Your name, location, contact details and platform details such as URL
A detailed description of the request (how many people are affected, what browser you are using and the issue / request etc)
Relevant screenshots

How do I leave my feedback?

We love your feedback here at METRON! Not only does it give our customers a voice, but it allows us to provide you with the best customer service possible and helps to improve our product with new and exciting features.

When a ticket you logged has been resolved, you will receive an automated email asking how we did out of 5 stars. Every single survey you complete is read by our support team!